But keep in mind, this is a moderated blog. Your thoughts, ideas, and concerns are welcome, and we encourage comments. The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. If you suspect a scam, report it to the FTC at. If they don’t give a shipping date, they have 30 days to ship from the date of your order. (The law says so.) If they don’t ship then, they have to tell you (and give you a chance to cancel and get a full refund). You’ll get protections under federal law, so you don’t have to pay for things you ordered but didn’t get.Ī word on timing, as the holidays approach: online sellers have to ship when they (or their ads) say they will. If they offer name-brand goods at steeply discounted prices, they might be fakes. And read the seller's description of the product carefully. Search online for the name plus words like “review,” “complaint,” or “scam.” See what other people say about it. Sometimes, you can head problems off by doing some research before buying from an unfamiliar online store. This sample letter for disputing debit card charges can help. If you paid by debit card, contact your debit card company (often your bank or credit union).If that doesn’t work, you still didn’t get your order and the charge shows up on your credit card statement, dispute the charge.Most businesses will work with you to resolve the problem and keep you as a customer. Your happy anticipation is turning to anger and frustration. But then your package doesn’t come when the seller said it would. During the holidays you order something online and anxiously await its arrival. Identity Theft and Online Security Show/hide Identity Theft and Online Security menu items.Unwanted Calls, Emails, and Texts Show/hide Unwanted Calls, Emails, and Texts menu items.Money-Making Opportunities and Investments. ![]() Jobs and Making Money Show/hide Jobs and Making Money menu items. ![]() Credit, Loans, and Debt Show/hide Credit, Loans, and Debt menu items. ![]()
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